Reference

Legal clarity for your account

uangdewa Legal gives you a clear path through account access, privacy, payment records and policy requests before you enter the lobby.

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uangdewa Legal clarity for your account
CONTACT ROUTES

Get help with a Legal request

A clear contact route matters when you need a correction, access request or explanation of a policy clause.

Account policy help Use the account support route for questions about Legal wording, phone verification, access status or a request to change account details. Include your registered phone number so we can locate the correct record without asking you to send your password.
Payment record query For a DANA, OVO, GoPay or QRIS receipt question, share the transaction reference and date through the support path shown in your account. We use those details to check status while keeping your wallet PIN and banking credentials out of the request.
Privacy contact Ask our privacy contact about stored account details, cookie choices, retention or a correction request. State the change you want and use the email or phone linked to your account so we can verify the request before discussing personal data.
DATA PRACTICE

How we handle your policy rights

Legal rights are easier to use when the handling steps are visible. We record the account details needed for access, phone verification and payment reconciliation, while your device remains under your control.

Account data

We use the details attached to your account to support phone verification, identify your requests and connect a payment reference with the correct record. Keep your registered phone current, because it helps us distinguish your request from another account.

Cookie choices

Cookies can keep your browser session connected after login and help remember a selected account path. If you want to understand or change cookie handling, contact us through the policy route and tell us which device or browser you use.

Account security

Do not share your password, phone verification code, wallet PIN or bank credentials with anyone contacting you. We use account details to check identity, but a Legal request should never require you to disclose private payment access codes.

Record retention

We retain account and payment records for the period needed to operate the account, resolve disputes and meet applicable legal duties. You can ask what record relates to your request and why it remains stored through the privacy contact.

Correction requests

If your name, phone number or account detail is incorrect, send the requested correction through support using the linked account contact. We may ask for confirming details before changing the record, helping prevent an unauthorised edit.

Policy updates

When Legal wording changes, we show the revised policy through the account or site policy area. Check the effective date and contact us if a change affects your access, payment record, cookie choice or request already in progress.

Answers before you open an account

These Legal answers cover the questions we expect before an Indonesian account is opened or used. They explain access, records, privacy choices and contact steps without replacing the policy wording displayed on the site. If your situation is specific, send the relevant account or payment reference through the support route and ask for a direct explanation.

uangdewa Legal covers account access, phone verification, privacy, cookies, payment records, policy updates and requests about your stored details. It also explains that access depends on local law. Read the full wording shown on the site before opening or continuing an account.

Access depends on local law and your location. If the service is available where you are, use the mobile browser or desktop path, complete the requested account step and check the policy wording shown before entering the lobby.

Phone verification helps connect an account request to the person controlling the registered number and reduces mistaken or unauthorised access. Complete it before account access when requested, and contact support if the code or registered number is no longer available.

A DANA or QRIS reference may be used to check whether a payment belongs to the correct account and to answer a receipt question. Send only the reference and date through support; never include your wallet PIN, password or private banking code.

Yes. Use the privacy contact in the account support route and state whether you want access to a stored detail or a correction. We may verify the linked phone or email first, so another person cannot change or receive your account data.

Retention depends on the type of account or payment record and the legal duties that apply. We keep information only as needed for account operation, dispute handling and those duties. Ask support which record you mean and why it remains stored.

Check the policy area for the revised wording and effective date, then use the account support route if you need clarification. Include the clause or topic, such as cookies, access or payment records, so we can address the exact change.

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